FAQ

Your reservation might already include Beach Gear: If you are the guest of one the following rental companies you may have already received a special offer or credit for beach gear.

VayK Gear Programs & Details

A number of Property Management Companies have partnered with VayK Gear to have Beach Gear Included when guests rent from a participating property. This is a fantastic program that gives guests FREE BEACH GEAR CREDIT that is used to rent popular beach gear items (Click to see full list) like Bikes, Chairs & Umbrellas, Kayaks, Paddle Boards, Cornhole, Beach Wagons, Skim and Boogie Boards and more!

Check with your Rental Company before ordering and ask them about beach gear included. Partner VRMs are listed by beach here. The BEACH GEAR CREDIT is substantial enough to provide plenty of free gear to enjoy on your vacation. But your selections are not limited to the credit amount. Many guests add additional selections for their stay.

Unlike other Beach Gear Included programs where the guest is limited to what gear the property has, the VayK Gear program allows guests to select the exact mix of gear they want for their family or friends.

Guests staying at participating properties will be able to redeem their credit towards these items on a special web site. Gear will be delivered on the day you arrive and we’ll pick it up the day you leave. What could be easier!

For Beach Gear Included programs, gear is rented and provided for the duration of your stay. If you would like to rent something for a day – or just a few days – you are welcome to augment your rental with gear from the General Rental Program. Delivery is still included. Unfortunately, Beach Gear credit cannot be used with the General Rental Program.

Delivery is free for the vast majority of Beach Gear Included orders.

We’ve had an overwhelming number of requests over the years (at the beaches where we operate from people who are not staying at BEACH GEAR INCLUDED properties) that want to rent our bikes, kayaks, chairs, coolers, etc. We’re now allowing general rentals of our gear through our GENERAL RENTAL PROGRAM. While Beach Gear Credit is not available, delivery is free for most orders.

The GENERAL RENTAL PROGRAM provides daily and weekly rental options AND gear can be used and delivered on different days. For example, your party may wish to rent bikes for the length of your stay and would like to use a paddle board for just one day. That works for us. We’ll deliver the gear when you need it and pick it up when you’re done.

The best thing to do is check your email for an email from VayK Gear. As soon as your property reservation is confirmed you will receive an email from VayK Gear with a link and instructions for ordering gear. Occasionally, VayK Gear emails could be put into your spam or promotions folder, so be sure to check those if you don’t see the email immediately. Also, check your property confirmation email from where you rented the property. Or…

…if you’re not sure about any of this simply call the VayK Gear Support line at 888 577 7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

All of our partners advertise the properties as Beach Gear Included. It’s important to know however, that not all properties with a rental company participate in the Beach Gear Included program (sometimes the location is not feasible). The best thing to do is ask the rental company before you order if the property you are interested in is a VayK Gear Beach Gear Included property.

Good News!  You can. Simply go to www.vaykgear.com, select the area in which you’ll be staying and follow the links to order gear.    We refer to this as the GENERAL BEACH GEAR RENTAL program (or GENERAL PROGRAM)

Only participating properties of participating rental companies have Beach Gear Credit however.   

If you haven’t rented a property yet and you want Beach Gear, we encourage you to work with one of partner Rental Companies that have Beach Gear Included.  It’s a fantastic deal and extremely easy. Click here to see the list of participating companies.

Areas Served & Gear

We Currently Operate in:

Florida: The Beaches of 30a & The Forgotten Coast (St George Island, Cape San Blas, Mexico Beach).

North Carolina: The Outer Banks Beaches & The Beaches of South Wilmington (Holden Beach, Oak Island, Ocean Isle.

South Carolina: Coming in 2019.

Pawleys Island, Isle of Palms, Sullivan’s Island, Kiawah Island and Folly Beach.

See participating Beach Included Property Management Companies.

Take a look at what we offer here.

We don’t rent trailers and baby carriers at this time. We may be able to provide a reference for you.

All Paddle Boards and Kayaks include paddles. Tandem Kayaks include two paddles. Life vests are provided separately.

We’re constantly adding gear to our list and suggestions are always welcome. Right now everything we offer is listed.

All About Ordering, Delivery & Pickup

Beach Gear Include Program: There is nothing for you to schedule or do. We base delivery on your property rental arrival date which we already know We will have the gear delivered the day you arrive. Deliveries are made before 5pm on your arrival date. 90% of the time the gear is waiting for you when you arrive.

The pickup date is based on your departure date for your property rental. We ask that all gear be cleaned and left in the place you found it the morning of your departure. Most guests leave the gear out the evening before they leave because departure mornings can be eventful.

We will send emails and text messages with arrival and departure instructions.

General Beach Gear Rental Program: If you are not part of the Beach Gear Included program, your arrival and pickup dates for gear will be based on the days you indicated on your order form.    

Beach Gear will arrive by 5pm on the day you indicate you want the gear delivered (we do not charge you for this day).   You do not need to be present for delivery.

On the Pickup day,  beach gear should be cleaned and left in the place it was delivered by 8am.   (We will not charge you for this day.)

Please be sure to consider the delivery and pickup days when you order in terms of your intent for using the gear.

With the exception of the Wilmington walk up rental site we do not support same day delivery. Also orders made after 5pm may not be delivered the next day. Please consider this when using the GENERAL PROGRAM.

Delivery and Pick Up days must be days where you are occupying the house. (Arrival and departure dates are included). Because houses are flipped on a same day basis, we do not schedule deliveries the day before arrival or pickups the day after your departure.

Nope. We’ve been doing this for a long time. We’ll drop it off and pick it up with or without you present.

For the GENERAL PROGRAM we just ask that you use delivery and pick up days on which you are occupying the house (Arrival and departure dates are considered days when you are occupying the house).

We offer Bikes, Beach Loungers, Beach Umbrellas, Kayaks, Stand Up Paddleboards, Beach Carts, and more, to make your stay even better! The equipment is the same for BEACH GEAR INCLUDED and GENERAL RENTAL COMPANIES.

See Available Gear.

Yes, we do. No worries or lugging gear on the top of your car.

Why would you want to that?…We deliver everything!

However, If you are staying in Holden Beach, North Carolina, AND you want to walk up and ride a bike or pick up a boogie board, you’re in luck! In 2018 we opened our first walk-up rental store. All of VayK Gear’s great products are available on a daily basis. Stop in and say hi to Steve and the team. You can’t miss the location. It’s the big blue/green building right at the bridge on Holden Beach.

Beach Gear Included Program: No problem! You can make changes up to 24 hours after your arrival. Please note: Selection changes made up to 48 hours of arrival are free of charge. Selection changes made after 48 hours prior to arrival are subject to availability, a $25 Delivery charge, and delivery will be made on the next scheduled delivery day.

General Program: Once an order is completed that order can only be cancelled, it can’t be modified. If you want to make a change you can simple cancel the order (We’ll refund your credit card) and place an alternate order.

Yes! Just check the “Gear Damage Protection” Box during checkout and you can vacation worry-free!

No, but we keep a credit card on file for any damaged or lost gear.

Just leave the gear clean and where you found it by 8am on the designated pick up day. We’ll pick it up!

You can select your beach gear items up to 48 hours prior to your stay free of charge. Make sure you make your selections by then! Otherwise, we can’t guarantee we’ll have it waiting for you, and late fees will apply. 5pm Cut-Off for Next Day Deliveries.

All orders placed by 5pm will be delivered the next day. If you’re order is placed after 5 it will be delivered the following day.

First, check your email. Once you confirmed your property rental you would have received an email from VayK Gear that will send you speciallink for using your credit. We’ll send reminder emails as you get closer to your arrival date if you have haven’t ordered.

Or you can click the links (provided here) for your property management company. This will take you to the web site we set up for guests of participating properties at participating rental companies. You will need your property reservation number that the management company sent you. Simply enter the reservation number and order away.

Or…if you’re not sure about any of this simply call the VayK Gear Support line at 888 577 7412 (9am to 5pm eastern time, 7 days a week) and we’ll walk you through it.

Great question. Starting this year, 2018, you can. All guests can use the GENERAL RENTAL PROGRAM for daily or multi-day rentals instead of a full week. Simply go to vaykgear.com and place your order.

Please note: If you are augmenting your BEACH GEAR INCLUDED order for which you used beach gear credit, you will have to go the vaykgear.com website. This is a different site from which you placed your original order. Beach gear credit can not be used for these orders, however deliver will be free and this gives you additional flexibility to try different gear for a day or two if you’d like.

If you have additional questions please call the VayK Gear Support line at 888 577 7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

All guests can use the GENERAL RENTAL PROGRAM to place additional gear orders during their stay. Simply go to vaykgear.com and place your order.

Please note: If you are augmenting your BEACH GEAR INCLUDED order for which you used beach gear credit, you will have to go the vaykgear.com website.  This is a different site from which you placed your original order.

If you have additional questions please call the VayK Gear Support line at 888 577 7412 (9am to 5pm  EST, 7 days a week) and we’ll walk you through it.

Services & Service Vouchers

Starting in 2018, guest who are eligible for the VayK Gear Beach Gear Included Program can use part of their free Beach Gear Credit towards locally provided services. Guests can choose to apply part their credit towards a Service Voucher which can be redeemed when reserving or booking the service. Since this is just getting started it’s not available everywhere yet, but the services offering will be offered to more beaches and there will be more offerings as time goes on. The services provided for a beach are based on local relationships, local availability and local laws and may differ from beach to beach.

Service Vouchers will be available for: (depending on area): Golf Cart Rentals, Fishing Trips, Eco Tours, Sailing Trips, Beach Bonfires, Chair Setup and more…

An Important Note About Services: VayK Gear has arranged for guests to get great discounts from reputable local service providers and guides in the form of a Service Voucher. The guest is responsible for the payment, terms & conditions, making reservations, etc. Purchasing the service is a separate transaction between the guest and the service provider.

This year in selective areas we’ve partnered with local charters and service providers so that BEACH GEAR INCLUDED guests have new options for using their credit.  These “services”, if available, will be the first things you see on your selection page. You can bypass these if you’d like but we’d encourage you to browse through them.  

How it works:  Guests can use their credit towards a discount off a selected service and receive a service voucher that they can use for a large discount off the service.   For example, Susie Smith goes to order gear and sees that golf carts are available at her beach during her stay.   She thinks this will be a big hit for family. She can use $100 of her free VayK Gear credit to get $100 off the weekly rental of a golf cart.    She makes her selection for the $100 voucher and uses her remaining credit to order some bikes. After completing her order she receives a voucher via email as well as instructions about how to redeem her voucher with the service provider and all the relevant information to schedule her Golf Cart rental.  The Golf Cart rental company receives a copy of the voucher and discounts Susie’s rental by $100 when she reserves her golf cart.

This is something new we’re trying in 2018 at a few of our locations.  If you don’t see these on your selection page it is simply because we haven’t turned this feature on at your location.

The Service Voucher is essentially a unique number that is specific to your VayK Gear Order. The number will be provided on your confirmation email. The number, along with your name and vacation dates is sent to the service provider.

If you lose it or have questions, no problem. Just call VayK Gear customer support line at 888 577 7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

We will send you contact information along with your voucher.

It is the guests responsibility to schedule the service. VayK Gear has arranged for you to get a great deal, but VayK Gear is not able to book or reserve the service.

The waiver you signed with VayK Gear is for your Gear rental only. For services VayK Gear has simply arranged for the guest to get a great discount off a local service using their free Beach Gear Credit. The payment, terms & conditions, reservations, etc. is a separate transaction between the guest and the service provider.

We recommend you contact the service provider as soon as you receive your voucher and discuss availability and reservation times that fit your schedule. Most services request that reservations be made within 48 hours of using them. Some services, like bonfires require permits and planning and may need more time. Some services, like fishing charters, are available every day but the longer you wait the more likely the days that are convenient to you may not be available.

It is up to the guest to ensure that they use the voucher. We can not refund for unused vouchers.

You can however modify your order up to 24 hours after your arrival and select something else instead of a service voucher – just like with any of your beach gear selections.

Please remember if you choose to cancel your voucher during the allowed time frame to also cancel your reservation with the service provider. Any transaction you make directly with the service provider is the responsibility of the guest. VayK Gear is only providing a redeemable voucher and does not schedule, reserve, modify, or cancel the order with the service provider.

Participating Rental Companies

30A, FL

Outer Banks, NC

Forgotten Coast, FL

Wilmington, NC