FAQ

VayK Gear Programs & Details

VayK Gear has partnered with quality Vacation Rental Management Companies to provide an incredible added service to your upcoming vacation when you book a stay at a participating Beach Gear Included property. This exciting program gives you BEACH GEAR CREDIT that may be used to rent popular, top quality beach gear items like bikes, chairs & umbrellas, kayaks, paddle boards, corn hole, beach wagons, skim and boogie boards and more!

We deliver everything for you on the day you arrive and pick everything up on your departure day. Just leave your gear clean and where you found it and make sure it is out for us the night before departure.  We’ll take care of the rest.

It’s that easy!

VayK Gear has partnered with quality Vacation Rental Management Companies to provide an incredible added service to your upcoming vacation when you book a stay at a participating property. This exciting program gives you a great discount on all BEACH GEAR items you rent for your upcoming stay. Use this discount to rent popular, top quality beach gear items like bikes, chairs & umbrellas, kayaks, paddle boards, corn hole, beach wagons, skim and boogie boards and more!

Select the items you want at least 48 hours prior to your stay and we’ll deliver everything for you on the day you arrive and pick everything up on your departure day. Just leave your gear clean and where you found it the night before your departure, we’ll take care of the rest.

It’s that easy!

Ordering, Delivery & Pickup

Check your email. You will receive an email from VayK Gear in advance of your stay with a custom link to use your Beach Gear Credit. If you haven’t ordered, we’ll send reminder emails as you get closer to your arrival date.

Not only do we deliver but we pick it up too! No more lugging bulky gear with you. We’ve got you covered!

Why would you want to do that? We deliver everything! No pickups.

Nope. We’ll drop your gear off and pick it up. You do not need to be present.

We do not rent kid trailers and baby carriers at this time.

Yes! “Gear Damage Protection” is just 7.8% of your gear order and is automatically selected for you at checkout.

No, but we keep a credit card on file for any damaged or lost gear.

You can make your initial selections up to 48 hours prior to arrival. Gear is subject to availability and fees may apply, so we recommend ordering as soon as you receive your welcome email from us.

Your credit/discount expires 24 hours after your arrival date.

All orders placed before 5pm will be delivered the next day. If you’re order is placed after 5pm your gear will be delivered the following day.

No problem! You can make changes up to 24 hours after your arrival. Please note: Selection changes made up to 48 hours of arrival are free of charge. Selection changes made after 48 hours prior to arrival are subject to availability, a $25 fee, and delivery will be made on the next scheduled delivery day.

Experiential Services & Service Vouchers (If Available)

We’ve partnered with local charters and service providers in selected areas so that BEACH GEAR INCLUDED guests have new options for using their credit. These “services”, if available, will be the first option you see on your selection page. 

How it works:  Guests can use their credit towards a discount off a selected service and receive a voucher that they can use for a large discount off the service. For example, Susie goes to order gear and sees that beach chair service is available at her beach during her stay. She thinks this will be a big hit for her family. She can use $100 of her free VayK Gear credit to get $100 off the weekly beach chair service. She makes her selection for the $100 voucher and uses her remaining credit to order some bikes. After completing her order, she receives a voucher via email, along with instructions on how to redeem her voucher with the service provider and information on how to schedule her beach chair service. The beach chair service company receives a copy of the voucher and discounts Susie’s rental by $100 when she reserves her service.

If you don’t see Experiential Services on your selection page it is simply because we have yet to secure partnerships with service providers in your beach area.

The voucher is a unique number that is specific to your VayK Gear order. The number will be provided on your confirmation email. The number, along with your name and vacation dates, are sent to the provider.    

If you lose it or have questions, no problem. Just reach out to VayK Gear Support – support@vaykgear.com, 888-577-7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

We will send you the service company’s contact information along with your voucher.

It is the guest’s responsibility to schedule the service. VayK Gear has arranged for you to get a great deal, but cannot book or reserve the service.

The waiver you signed with VayK Gear is for your gear rental only. For services, VayK Gear has simply arranged for the guest to get a great discount off a local service using their free Beach Gear Credit. The payment, terms & conditions, reservations, etc. is a separate transaction between the guest and the service provider.

We recommend you contact the service provider as soon as you receive your voucher. Most service providers request that reservations be made within 48 hours of using them. Some services, like bonfires, require permits and planning and may need more time. Some services, like fishing charters, are available every day. The longer you wait, however, the more likely the days that are convenient to you may not be available.

It is up to the guest to ensure that they use the voucher. We cannot refund for unused vouchers.

Please remember, if you choose to cancel your voucher during the allowed time frame you must  also cancel your reservation with the service provider. Any transaction made directly with the service provider is the responsibility of the guest. VayK Gear is only providing a redeemable voucher and does not schedule, reserve, modify, or cancel the order with the service provider.