FAQs

Your reservation might already include Beach Gear: If you are the guest of one the following rental companies you may have already received a special offer or credit for beach gear.

VayK Gear Programs & Details

VayK Gear has partnered with quality Vacation Rental Management Companies to provide an incredible added service to your upcoming vacation when you book a stay at a participating Beach Gear Included property. This exciting program gives you BEACH GEAR CREDIT that may be used to rent popular, top quality beach gear items like Bikes, Chairs & Umbrellas, Kayaks, Paddle Boards, Cornhole, Beach Wagons, Skim and Boogie Boards and more!

Don’t be limited by what a home may or may not have at the property. With VayKGear, you can select the exact quantity and mix that your family and friends need for your vacation.

We deliver everything for you on the day you arrive and pick everything up on your departure day. Just leave your gear clean and where you found it and make sure it is out for us the night before departure.  We’ll take care of the rest.

It’s that easy!

If you’re not sure about any of this, simply reach out to VayK Gear Support – support@vaykgear.com, 888-577-7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

FAQ

Check your email. You will receive an email from VayK Gear in advance of your stay with a custom link to use your Beach Gear Credit. If you haven’t ordered, we’ll send reminder emails as you get closer to your arrival date.

Not only do we deliver but we pick it up too! No more lugging bulky gear with you. We’ve got you covered!

Why would you want to do that? We deliver everything! No pickups.

Nope. We’ll drop your gear off and pick it up. You do not need to be present.

We do not rent kid trailers and baby carriers at this time. If you need bike add-ons we will be happy to provide a local service provider for you. VayK Gear Support – support@vaykgear.com, 888-577-7412 (9am to 5pm EST, 7 days a week).

We are always looking to provide the coolest and best options for your vacation. Everything we offer is listed on your Beach Gear Selection form. Don’t forget there are three pages of items to choose from. Simply make your selection on page one and click through the rest of the pages to check out all of our awesome offerings.

No problem! You can make changes up to 24 hours after your arrival. Please note: Selection changes made up to 48 hours of arrival are free of charge. Selection changes made after 48 hours prior to arrival are subject to availability, a $25 fee, and delivery will be made on the next scheduled delivery day.

Yes! “Gear Damage Protection” is just 7.8% of your gear order and is automatically selected for you at checkout.

No, but we keep a credit card on file for any damaged or lost gear.

Make sure you select your beach gear items AT LEAST 48 hours prior to your check in date, otherwise late fees will apply.

All orders placed before 5pm will be delivered the next day. If you’re order is placed after 5pm your gear will be delivered the following day. If you cannot locate your email, go to the beach gear section of your rental company website. A link to the beach gear selection page will be there. Simply enter your property reservation number and order away. Or…if you need anything at all, simply call the VayK Gear Support line at 888-577-7412 (9am to 5pm EST, 7 days a week) or email Support@vaykgear.com and we’ll be happy to walk you through it.

Experiential Services & Service Vouchers

Yes! Guests who are eligible for the VayK Gear Beach Gear Included Program can use a portion of their free Beach Gear Credit towards locally provided services. Guests selecting a service will receive a Service Voucher which can be redeemed when reserving or booking the service. Experiential Service offerings are not available in all locations. 

Service Vouchers available may include:  Golf Cart Rentals, Fishing Trips, Eco Tours, Sailing Trips, Beach Bonfires, Boat Rentals, Chair Setup and more.

An Important Note About Services: VayK Gear has arranged for guests to get great discounts from reputable local service providers and guides in the form of a Experiential Service Voucher. The guest is responsible for payment, terms & conditions, making reservations, etc. Purchasing the service is a separate transaction between the guest and the service provider.

We’ve partnered with local charters and service providers in selected areas so that BEACH GEAR INCLUDED guests have new options for using their credit. These “services”, if available, will be the first option you see on your selection page. You can bypass these if you’d like, but we encourage you to browse through them.

How it works:  Guests can use their credit towards a discount off a selected service and receive a voucher that they can use for a large discount off the service. For example, Susie goes to order gear and sees that golf carts are available at her beach during her stay. She thinks this will be a big hit for family. She can use $100 of her free VayK Gear credit to get $100 off the weekly rental of a golf cart. She makes her selection for the $100 voucher and uses her remaining credit to order some bikes. After completing her order, she receives a voucher via email, along with instructions on how to redeem her voucher with the service provider and information on how to schedule her Golf Cart rental. The Golf Cart rental company receives a copy of the voucher and discounts Susie’s rental by $100 when she reserves her golf cart.

If you don’t see Experiential Services on your selection page it is simply because we have yet to secure partnerships with service providers in your beach area.

The Experiential Service Voucher is a unique number that is specific to your VayK Gear Order. The number will be provided on your confirmation email. The number, along with your name and vacation dates, are sent to the provider.    

If you lose it or have questions, no problem. Just reach out to VayK Gear Support – support@vaykgear.com, 888-577-7412 (9am to 5pm EST, 7 days a week) and we’ll walk you through it.

We will send you contact information along with your voucher.

It is the guests responsibility to schedule the service. VayK Gear has arranged for you to get a great deal, but cannot book or reserve the service.

The waiver you signed with VayK Gear is for your Gear rental only. For services, VayK Gear has simply arranged for the guest to get a great discount off a local service using their free Beach Gear Credit. The payment, terms & conditions, reservations, etc. is a separate transaction between the guest and the service provider.

We recommend you contact the service provider as soon as you receive your voucher. Most service providers request that reservations be made within 48 hours of using them. Some services, like bonfires, require permits and planning and may need more time. Some services, like fishing charters, are available every day. The longer you wait, however, the more likely the days that are convenient to you may not be available.

It is up to the guest to ensure that they use the voucher. We cannot refund for unused vouchers.

You can, however, modify your order up to 24 hours after your arrival and select something else instead of voucher.

Please remember, if you choose to cancel your voucher during the allowed time frame you must  also cancel your reservation with the service provider. Any transaction made directly with the service provider is the responsibility of the guest. VayK Gear is only providing a redeemable voucher and does not schedule, reserve, modify, or cancel the order with the service provider.

Participating Rental Companies

30A, FL

Outer Banks, NC

Forgotten Coast, FL

Grand Strand, SC

South Charleston, SC